Work That Speaks
for Itself
Production websites, CRM overhauls, and process transformations. Every project here solved a real problem for a real business.
Websites I Have Built
Designed, written, built, and launched.
Shoreline Senior Care
Full website for a senior care provider in Schenectady, NY. Clean design, clear service pages, and a strong call to action for families seeking care.
Visit shorelinecares.com
Rockford Milling & Woodworking
Custom woodworking portfolio showcasing craftsmanship with clean layout, product categories, and clear contact options.
Visit rockfordmilling.com
Mau Consulting
This site. Built on Astro with Tailwind CSS, custom branding, dark mode, and optimized for performance and SEO.
You are hereOperations & Systems Work
The before and after of real projects
From 15 Spreadsheets to One Dashboard
Before
- • Weekly reporting took a full day of manual Excel work
- • 15 spreadsheets across 3 teams, none of them matching
- • Executives making decisions on stale, inconsistent data
- • No one trusted the numbers in meetings
After
- ✓ 5 live dashboards pulling from one clean data source
- ✓ Automated delivery to leadership every Monday morning
- ✓ Weekly reporting time dropped from a full day to zero
- ✓ Adopted in every executive meeting within two weeks
From 73 Manual Steps to 8 Automated Ones
Before
- • Leads routed manually by one person checking email
- • 14 handoff points between Marketing and Sales, most undocumented
- • Lifecycle stages meant different things to different teams
- • Forecasting was guesswork
After
- ✓ Automated lead routing with clear assignment rules
- ✓ Defined MQL/SQL criteria both teams agreed on
- ✓ Sales velocity improved with shorter time-to-close
- ✓ Documented governance model the team maintains themselves
From "Everything Is Urgent" to a System That Scales
Before
- • Support team handled every request the same way, no triage
- • High-priority issues delayed by routine questions
- • Same questions asked over and over with no shared answers
- • Leadership had no visibility into volume or resolution time
After
- ✓ Three-tier model: routine, technical, escalation
- ✓ Internal knowledge base cut repeat questions by ~30%
- ✓ Salesforce Cases tracking volume, SLAs, and resolution time
- ✓ Team balanced workload, burnout dropped
Every Project Includes
Documentation
Process maps, SOPs, and system documentation so institutional knowledge lives in a document, not in someone's head.
Team Training
Live sessions, recorded walkthroughs, and reference materials so your team runs the system confidently without me.
Ongoing Support
Post-project support so your team has a safety net as they take ownership. No lock-in, just a resource when you need one.
Like What You See?
Every project starts with a free call. Tell me what is not working and I will give you honest advice on what to do next.