Operations help when you can’t
justify a full-time hire.
Diagnose the bottleneck. Document the work. Replace the duct tape with systems that don’t fall apart when someone goes on vacation. Most of what I do isn’t software — it’s untangling what’s already there.
Sound Familiar?
The operations problems I solve
What I Do
Diagnostic-first operations work for small businesses. AI is one tool in the kit, not the offer.
Process Diagnosis & Redesign
Most operations problems aren’t tool problems. I sit with the actual data — tickets, lost-deal notes, funnel reports — before recommending a fix. The right system falls out of the diagnosis.
Documentation & Runbooks
Write the stuff down. Every system I own has a deployment guide, a backfill guide, and a “what to do when it breaks” guide. The job isn’t to be the only one who knows how it works.
Spreadsheets → Real Systems
When “the workbook someone updates by hand” becomes the bottleneck. I replace fragile spreadsheet workflows with code that runs on a schedule and doesn’t need a person in the loop.
Buy-vs-Build Advice
Honest read on whether to pay $30K/year for a vendor tool or build the smaller thing that actually fits. I’ve done both. I’ll tell you which one belongs on your project.
Internal Tools & Custom Apps
When the off-the-shelf options don’t fit, I build the thing that does — small web apps, dashboards, automation scripts. Source-controlled, documented, easy to hand off.
Vendor & Tech-Stack Review
Audit what you’re paying for and what you’re actually using. Most small businesses are paying for software they barely use — and doing by hand the things that should be automated.
Every Project Includes
Diagnostic First
A few hours with your real data before I propose anything. The right fix falls out of the diagnosis.
Documentation
Deployment guides, runbooks, and “what to do when it breaks” docs. Your team owns the system.
Hands-On Training
Live walkthroughs and recorded sessions so your team isn’t dependent on one person’s memory.
What I've Built
Production operations systems running today. Not slide decks.
Project Management Platform
Built a full-stack web app to track projects, dependencies, and timelines when off-the-shelf options didn’t fit. Drag-and-drop UI, PDF/Excel ingestion, single source of truth across an executive team.
AR & Collections Automation
Replaced a manual workbook that someone updated by hand. Daily job pulls payment terms from Salesforce, authenticates to Microsoft Graph, and drops a clean CSV on SharePoint. No human is the integration anymore.
Customer Health “Who to Call”
Monthly HTML report flags low-balance customers, sorts by velocity, and gives the sales team a one-click outreach list. Drives reorder cadence and surfaces churn risk before it materializes.
Onboarding: 8 months → 4 weeks
Earlier in my career at a national publisher. Rebuilt the new-hire ramp by writing the program, standardizing the playbook, and replacing tribal-knowledge handoffs with documented systems. Compressed ramp time from eight months to four weeks.
The pattern repeats: diagnose the actual problem, build or buy the smallest thing that fixes it, document so nobody depends on me.
Pricing & Packages
These reflect typical scope. Smaller business, smaller budget, or different needs? We sort that out on the call — nothing’s locked in before we’ve talked.
Process Audit
Productized diagnostic. About 15–25 hours of my time across two calendar weeks. I sit with your data, then hand you a prioritized roadmap of what to fix first and a 60-min findings call.
- Workflow & process mapping
- Tech-stack & vendor audit
- Manual-work inventory
- Buy-vs-build recommendations
- Quick-win identification
- Prioritized roadmap
- 60-minute findings presentation
Custom Build
Scoped after the audit. Build the right thing — a process, a script, a small app, an integration — and document it so your team owns it.
- Fixed-scope, fixed-price
- Process redesign & documentation
- Spreadsheet → system migration
- Custom scripts or web apps
- Integration & automation
- Team training & handoff
- Post-launch support (2 weeks)
Fractional Partner
Ongoing operations leadership for businesses that need an executive in the seat without the salary. Typically 5–10 hours per month. Cancel anytime.
- Strategic operations advisor
- Monthly review & prioritization
- Ongoing process improvements
- Vendor & contract review
- Cross-functional project leadership
- Documentation kept current
- Priority access for fires
How We’ll Work Together
Diagnose
Free 30-min call plus a few hours with your real data. The right fix falls out of the diagnosis.
Propose
Fixed-scope, fixed-price proposal within 48 hours. No surprises, no scope creep.
Build / Buy / Untangle
Whichever is right. Sometimes the answer is software; sometimes it’s a process rewrite or a different vendor.
Document & Train
Runbooks, walkthroughs, and a clean handoff so your team owns the result.
Frequently Asked Questions
What kinds of businesses do you work with?
Primarily small businesses with 30 or fewer employees, usually owner-operated. The owner is the one drowning in operations work — that’s exactly the gap I fill.
Do I need to know what’s broken before we start?
No. Most owners know something feels off but can’t name it. The Process Audit exists for exactly that case. Bring the symptoms; I’ll find the root cause.
How is this different from a generic “consultant”?
I write the code and ship the systems myself when that’s the right call. Most consultants hand you a slide deck and walk away. I leave behind documented, working software your team can actually run.
What if the answer turns out to be “use a different tool”?
Then I tell you that. I’ll save you a lot more money recommending a $50/month vendor than charging you to build something you didn’t need.
Do you handle ongoing day-to-day IT?
Not as managed daily support — it isn’t cost-effective at this size. I take on one-off hardware, infrastructure, or IT projects when they’re part of a bigger operations engagement.
Ready to figure out what’s actually broken?
Free 30-minute call. No pitch. Just a quick read on what’s not working and a clear plan for what to do next.