5 minutes · 12 questions · No email required

The Small Business
Operations Self-Audit.

Twelve plain-spoken questions about how your business actually runs, plus a bit of context about your business. The moment you finish, you’ll see a real dollar estimate of what better operations could be worth, along with your weakest area and the cleanest opportunities to fix it.

See your score first Email optional, never gates the result Built by a VP of Operations, not a marketer

Your answers are saved in your browser only. Refresh-safe.

Marketing & Digital Presence

Sales & Pipeline

Customers & Service

Operations & Tools

Money & Time

Quick context first

Tell us about your business

So we can make the diagnosis specific to you, not generic.

How many employees?

Roughly your annual revenue?

Optional, helps tailor the diagnosis.

What kind of business?

Optional. Example: "B2B services," "ecommerce," "professional services."

Category 1 of 5

Marketing & Digital Presence

How you get found, and how visitors become leads.

Our website turns visitors into actual leads, not just an online brochure.

Our Google Business Profile is claimed, up to date, and getting reviews.

We can tell which marketing channels actually bring paying customers, not just clicks and likes.

Category 2 of 5

Sales & Pipeline

How leads become customers, and what happens in between.

We have a CRM and use it consistently. Every lead, every contact, every conversation lives there.

We have a documented follow-up sequence that runs even when we’re busy.

Category 3 of 5

Customers & Service

How you keep the customers you have.

Customer issues land in one place, not scattered across texts, voicemail, and three inboxes.

We can tell within a day if a customer is unhappy or at risk of leaving.

Category 4 of 5

Operations & Tools

How the work actually gets done, and what gets in the way.

Our tools talk to each other. We’re not retyping the same info between systems.

We use AI or automation to handle repetitive work where it makes sense.

Key processes are documented well enough that the business survives vacations and turnover.

Category 5 of 5

Money & Time

Where the money flows, and where your time goes.

Invoices go out within 1–2 days of work being done.

I (the owner) am spending my time on the right things, not stuck in admin and email triage.

Almost done

Two quick numbers

So we can estimate what this is costing you.

How many hours per week does your team spend on manual data entry, copy-paste, or repetitive reporting?

How many hours per week do you (the owner/leader) spend on operations work you wish someone else was doing?

Analyzing your business…

Looking at your sales flow…

Mau Consulting

Small Business Operations Self-Audit · mauops.com/audit

Your Operations Audit

Here’s what better operations
could be worth to your business.

A real dollar figure, based on your answers. The score and category breakdown are below as context.

What this is costing you

$0/year in time alone

That’s a number worth talking about. Book a free call

Diagnosis

Where to start

Or skip the DIY: Book a Free Call See how I help with this

Where the number comes from

Your score and a category-by-category breakdown. Useful context, but the dollar number above is the headline.

Overall Score

0 /100

Category Map

Where your operations are strongest and where they’re leaking.

Marketing & Digital Presence

0 /100

Sales & Pipeline

0 /100

Customers & Service

0 /100

Operations & Tools

0 /100

Money & Time

0 /100

Save your results

Get this as a PDF.

Enter your email and we’ll save a clean PDF of your audit using your browser’s print dialog. I’ll also send a short 3-part follow-up on how to actually fix the gap that scored lowest. Nothing else. Unsubscribe anytime.

No newsletter spam. No selling your address.

Want to fix the worst gap?

30-minute call, free. No pitch. Just a working session on where your operations are leaking and what to do about it.

Book a Free Call

The Small Business Operations Self-Audit.

Tell us about your business

Marketing & Digital Presence

Sales & Pipeline

Customers & Service

Operations & Tools

Money & Time

Two quick numbers

Analyzing your business…

Here’s what better operations could be worth to your business.

Marketing & Digital Presence

Sales & Pipeline

Customers & Service

Operations & Tools

Money & Time

Get this as a PDF.

Got it.

Want to fix the worst gap?

The Small Business
Operations Self-Audit.

Here’s what better operations
could be worth to your business.