Real systems.
Running today.
Every project started with diagnosing the actual problem, then building the smallest thing that fixes it. Custom platforms, dashboards, automation pipelines, AI agents, websites — running in production, not slide decks.
Production Systems I’ve Built
Custom platforms, dashboards, automation pipelines, and AI agents I’ve designed and shipped. Most are running today.
Custom Project Management Platform
When SaaS PM tools fell short, I built custom. Full-stack platform with AI task assistant, document parsing (PDF/Word/Excel), and multi-view tracking. Replaced Smartsheets and eliminated the need to hire a dedicated project manager.
Salesforce Rollout — Cengage Learning
Led the company-wide Salesforce implementation across the B2B segment of one of North America’s largest education publishers. Built the KPI framework, the compensation model, and replaced a thicket of regional spreadsheets with one source of truth. Onboarding overhaul compressed new-hire ramp from eight months to four weeks.
Executive Pipeline Dashboard
Lightning Web Component dashboard with batch Apex snapshots, YoY trending, and quota tracking. Replaced manual Excel reporting with real-time pipeline visibility. Runs weekly without intervention.
AR & Collections Automation
Replaced a manual workbook someone updated by hand. Daily job pulls payment terms from Salesforce, authenticates via Microsoft Graph using a service principal, and drops a clean CSV on SharePoint. No human is the integration anymore.
Customer Health “Who to Call”
Monthly HTML report flags low-balance customers, sorts by purchase velocity, and gives the sales team a one-click outreach list with prefilled emails. Drives reorder cadence and surfaces churn risk before it materializes.
AccountHQ — Lost-Deal Analysis
Analyzed every lost deal across the sales team. Quantified the lost revenue and identified that cost/budget, no-reply, and competing priorities accounted for 63% of losses. Turned “we lose deals sometimes” into “here’s the fixable money.”
Credit Engagement Dashboard
Sales enablement LWC replacing manual Excel call lists. Engagement scoring (recency, completion, velocity) drives one-click call prioritization for account managers.
AI Customer Service Agent
Production AI Agent that classifies, validates, and resolves inbound cases autonomously. Vision-powered receipt processing, structured templates, and confidence-based escalation. The customer-service team scaled from 6 people to 3 while response time improved.
AI Lead Triage & First-Touch
Azure OpenAI system that classifies every inbound lead, suppresses junk, and sends a personalized first-touch email roughly ten seconds after lead creation. Phased shadow-then-autonomous rollout with confidence scoring and audit trails.
Receipt & Document Processing
GPT-4o vision integration that reads receipts and validates retailer, condition, and pricing automatically. Eliminates manual data entry and reduces fraud risk.
Operations & Systems Work
The before and after of real projects
From 15 Spreadsheets to One Dashboard
Before
- • Weekly reporting took a full day of manual Excel work
- • 15 spreadsheets across 3 teams, none of them matching
- • Executives making decisions on stale, inconsistent data
- • No one trusted the numbers in meetings
After
- ✓ 5 live dashboards pulling from one clean data source
- ✓ Automated delivery to leadership every Monday morning
- ✓ Weekly reporting time dropped from a full day to zero
- ✓ Adopted in every executive meeting within two weeks
From 73 Manual Steps to 8 Automated Ones
Before
- • Leads routed manually by one person checking email
- • 14 handoff points between Marketing and Sales, most undocumented
- • Lifecycle stages meant different things to different teams
- • Forecasting was guesswork
After
- ✓ Automated lead routing with clear assignment rules
- ✓ Defined MQL/SQL criteria both teams agreed on
- ✓ Sales velocity improved with shorter time-to-close
- ✓ Documented governance model the team maintains themselves
From "Everything Is Urgent" to a System That Scales
Before
- • Support team handled every request the same way, no triage
- • High-priority issues delayed by routine questions
- • Same questions asked over and over with no shared answers
- • Leadership had no visibility into volume or resolution time
After
- ✓ Three-tier model: routine, technical, escalation
- ✓ Internal knowledge base cut repeat questions by ~30%
- ✓ Salesforce Cases tracking volume, SLAs, and resolution time
- ✓ Team balanced workload, burnout dropped
Websites I Have Built
Designed, written, built, and launched.
Shoreline Senior Care
Full website for a senior care provider in Schenectady, NY. Clean design, clear service pages, and a strong call to action for families seeking care.
Visit shorelinecares.com
Rockford Milling & Woodworking
Custom woodworking portfolio showcasing craftsmanship with clean layout, product categories, and clear contact options.
Visit rockfordmilling.com
Scouting America Troop 3054
Website for a Scout troop in Rotterdam, NY. Meeting info, event details, and recruitment content for families and prospective Scouts.
Visit troop3054.org
Mau Consulting
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Every Project Includes
Documentation
Process maps, SOPs, and system documentation so institutional knowledge lives in a document, not in someone's head.
Team Training
Live sessions, recorded walkthroughs, and reference materials so your team runs the system confidently without me.
Ongoing Support
Post-project support so your team has a safety net as they take ownership. No lock-in, just a resource when you need one.
Like What You See?
Every project starts with a free call. Tell me what is not working and I will give you honest advice on what to do next.